Written for the reader
Why NDIS Website Content Is Harder to Get Right
Most NDIS websites are written for the wrong reader. They copy the language of the registration groups, so a family looking for someone to help their son get to his Saturday program reads about “assistance with social and community participation” and is not sure whether that is what they need.
The other failure runs the opposite way. A page written to sound warm ends up promising things the NDIS Code of Conduct does not allow: guaranteed outcomes, “the best provider in Melbourne”, a photo that implies participants who were never asked. Good NDIS content has to be plain enough for a participant, specific enough for a support coordinator, and safe enough for an auditor.
Our writers have written the content for NDIS websites covering supported independent living, allied health, community participation, plan management and support coordination. Every page is written by a person, not generated, and checked against the Code before it is published.